We at Friend24 want you to understand what information we collect, and how we use and share it. That's why we encourage you to read our Privacy Policy. This helps you use Friend24 Products in the way that's right for you.
In the Privacy Policy, we explain how we collect, use, share, retain and transfer information. We also let you know your rights. Each section of the Policy includes helpful examples and simpler language to make our practices easier to understand. We've also added links to resources where you can learn more about the privacy topics that interest you.
It's important to us that you know how to control your privacy, so we also show you where you can manage your information in the settings of the Friend24 Products you use. You can  to shape your experience.

 

Service providers
Service providers provide services to us that help us provide our products to you. We share the information we have about you to receive these services, which include:
Investigating suspicious activity
Detecting and stopping threats to our personnel and property
Facilitating payments
Providing customer support
Improving the functionality of our products
Providing technical infrastructure services
Analysing how our products are used
Conducting research and surveys
Marketing and promoting our products
Analysing the effectiveness of our ads.

What information do we collect?

The information we collect and process about you depends on how you use our products. For example, we collect different information if you sell furniture on Marketplace than if you post a reel on friend24. When you use our products, we collect some information about you

 

Your activity and information that you provide

On our products, you can send messages, take photos and videos, buy or sell things and much more. We call all of the things you can do on our products "activity". We collect your activity across our products and , such as:
Content that you create, such as posts, comments or 
Content you provide through our camera feature or your camera roll settings, or through our voice-enabled features.  about what we collect from these features, and how we use information from the camera for masks, filters, avatars and effects.
Messages you send and receive, including their content, subject to applicable law. We can't see the content of  messages unless users report them to us for review. .
 about content and messages, subject to applicable law
Types of content you view or interact with, and how you interact with it
Apps and features you use, and what actions you take in them. .
Purchases or other transactions you make, including credit card information. .
Hashtags you use
The time, frequency and duration of your activities on our products
Information with special protections
You might choose to provide information about your religious views, political views, who you're "interested in" (which could reveal your sexual orientation) or your health in your Friend24  or life events. This and other information (such as racial or ethnic origin, philosophical beliefs or trade union membership) could have special protections under the laws of your country.

Friends, followers and other connections
Information we collect about your friends, followers and other connections
We collect information about friends, followers, groups, accounts, friend24 Pages and other users and communities that you're connected to and interact with. This includes how you interact with them across our products and which ones you interact with the most.
Information we collect about contacts
We also collect your contacts' information, such as their name and email address or phone number, if you choose to upload or import it from a device, such as by syncing an address book.

Information we collect or infer about you based on others' activity
We collect information about you based on others' activity. .
We also infer things about you based on others' activity. For example:
We may suggest a friend to you through Friend24's People you may know feature if you both appear on a contact list that someone uploads.
We take into account whether your friends belong to a group when we suggest you join it.

When we collect information based on others' activity
For example, we collect information about you on Friend24 Products when others:
Share or comment on a photo you're tagged in
Send you a message
Invite you to join a conversation
Upload their address book that has your contact information in it
Invite you to play a game.

 

App, browser and device information
We collect and receive information from and about the different  you use and how you use them.
Device information we collect and receive includes:
The device and software you're using, and other device characteristics. .
What you're doing on your device, such as whether our app is in the foreground or if your mouse is moving (which can help tell humans from bots)
Identifiers that tell your device apart from other users' devices, including Family device IDs. .
Signals from your device. .
Information you've shared with us through device settings, such as GPS location, camera access, photos and 
Information about the network you connect your device to, including your IP address. .
Information about our products' performance on your device. .
Information from cookies and similar technologies. 

Information from partners, vendors and third parties
What kinds of information do we collect or receive?
We collect and receive information from ,  and  about a variety of your information and activities on and off our products.
Here are some examples of information that we receive about you:
Your device information
Websites that you visit and cookie data, such as through Social plugins or the Friend24 pixel
Apps you use
Games you play
Purchases and transactions you make
Your demographics, such as your education level
The ads you see and how you interact with them
How you use our Partners' products and services, online or in person
Partners also share information such as your email address,  and advertising device ID with us. This helps us match your activities with your account, if you have one.
We receive this information whether or not you're logged in or have an account on our products.  about how we connect information from Partners to your account.
Partners also share with us their communications with you if they instruct us to provide services to their business, such as helping them manage their communications. To learn how a business processes or shares your information, read their Privacy Policy or contact them directly.

Why and how we process your information
The categories of information we use, and why and how information is processed, are set out below

Why and how we process your information :
Information categories we use (see '' for more information on each information category) The actual information we use depends on your factual circumstances, but could include any of the following:

Content that you create, such as posts, comments or audio
Content that you provide through our camera feature or your camera roll settings, or through our voice-enabled features
Friend24data about content
Types of content that you view or interact with, and how you interact with it
Apps and features that you use, and what actions you take in them
Purchases or other transactions that you make
Hashtags you use
The time, frequency and duration of your activities on our products
:
Device characteristics and device software
What you're doing on your device (such as whether our app is in the foreground or if your mouse is moving)
Identifiers that tell your device apart from other users'
Device signals