Almost every user who has used the external battery tracker in the car has encountered a situation where the locator is offline, and every time this situation will be confused, after all, the external battery tracker is related to the safety of the car. Next, we will talk about the common reasons why the locator is offline, and how to activate the external battery tracker offline.

1. external battery tracker card arrears

When you see the "offline" situation on the platform, you can determine whether you are overdue according to the following methods: ①. Dial the SIM card number on the GPS positioning device, and the prompt "Shutdown" or "Stop" means that the external battery tracker card is out of charge; 2. Whether the Internet function is effective, you must open the GPRS Internet function to transmit data.

Solution: If it is determined that the external battery tracker card is overdue, the user can contact the customer service staff to recharge, or follow the wechat public number "car networking service business Hall", and follow the prompts to complete the renewal. Restart the external battery tracker to activate it after the subscription is successfully renewed.

2. The external battery tracker has no signal

When you dial the SIN card number on the external battery tracker to indicate that you are temporarily unable to connect or are not in the service area, it can be inferred that the current vehicle is in the network signal blind area (such as underground garage, tunnel, remote area and other weak signal areas), and is affected by the network signal, resulting in data transmission.

Solution: This is a more common situation, the offline duration is relatively short, there is no need to deliberately activate, and the car will be automatically connected after driving through this no-signal area.

Third, the installation position is improper

If the external battery tracker goes offline very frequently, even in open areas, check to see if the external battery tracker is installed in the correct location. Do not install the external battery tracker near metal objects; otherwise, it will affect the reception of GPS signals from satellites.

Workaround: Install the external battery tracker as upward as possible. If you think the installation is in the wrong place, you can have a professional reinstall the external battery tracker for you.

4. The wireless external battery tracker is dead

external battery tracker No power shutdown or power failure will result in offline. You can dial the SIM card number of the device, prompt the shutdown or send a text message did not reply, you can determine the device power failure or power supply line current voltage instability caused.

Solution: ①. Check the locator power supply line has no problem, whether power off. Whether the supply voltage and current meet the voltage and current thresholds specified in the installation; 2. Check whether the external battery tracker operating indicator is normal.

Five, equipment problems

If the above conditions can be ruled out, then there may be a problem with the external battery tracker device, it may be because the GPS antenna is broken, it may be because the GPS chip is loath, and it may be a problem with the communication module.

Solution: If there is a problem inside the device, it is recommended that you contact customer service and send the external battery tracker back for repair.

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